Creative Media Services stands behind its line of access products.
We recommend that you request samples from us prior to purchase if you
are not sure how well any given product will perform for your individual
circumstances. We can only recommend a product for a particular
purpose, it is your
responsibility to choose the right product for your requirements.All
returns require a return authorization number, which you can receive by
contacting any of our client representatives. Any returns after 10
days will be subject to a 10% restocking fee. This fee will apply
to all returned items in acceptable condition.
Only items in acceptable condition may be returned. Custom
orders are not returnable except for reason of our error or defect in
manufacturing. In such
case, we must be notified within 10 days of delivery.
We go to every extreme to ship your order on time, however there are
times that due to weather or other
conditions your order may be delayed. We are not responsible for
delays beyond our control, however
we will try in any way within our means to rectify the problem.
Please do not request a refund on your order
if it arrives late due to these conditions. We will in most cases,
refund or discount your shipping charges
in these cases.
If you are not happy with our products, please contact us
immediately. We will refund your purchase or replace it at your
option. We must receive written notification of your
dissatisfaction within 10 days of Ship Date. Our guarantee cannot
apply to custom imprinted product except for reasons of our error or defective
manufacturing.
In any case of defect in product manufacture, you must return
defective product and any un-used products to us included in that box.
We cannot issue you credit if you do not send us examples of defect and
any un-used product.
Please check your shipment carefully. We value your business!
